Contact information

Have questions about your order, shipping, or products? We are here to help!

Customer Support Channels

Email: aepple@aepplefruit.com

Instagram Direct Message: @aepplefruit

Support & Operating Hours

• Hours: Monday – Friday, 11:00 AM – 6:00 PM (EST)

• Response Time: We aim to respond to all emails and DMs within 24–48 business hours. Please allow extra response time during drop days, holidays, or order processing rushes.

Order Inquiries

When contacting us regarding an existing order, please include:

1. Your Full Name

2. Your Order Number/Lucky Number

3. A clear description of your issue (along with photos if your package arrived damaged or incorrect)

Note: Inquiries sent regarding order changes or cancellations made past the 24-hour window will be processed according to our standard Final Sale & Order Change policy.